Privacy Policy of The Carbonite Group Ltd

Last Amended: 26/04/2026

The Carbonite Group Ltd operates the www.thecarbonitegroup.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, The Carbonite Group website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Our Contact Information

• Name: The Carbonite Group
• Address: 1 Parkshot, Richmond, Surrey, England, TW9 2RD
• Phone Number: 0203 576 7204
• Email: admin@thecarbonitegroup.com

The type of personal information we collect

We currently collect and process the following information:

• Full name
• Date of birth
• Phone number
• Email
• SIA badge details
• Passport details
• Address details
• Next of kin details (name, relationship, address, phone number)
• Medical details
• Bank details (sort code, account number, name on bank card)
• National insurance number
• UTR Number
• Last 5 years employment history (responsibilities, job title, start and end date, references email and phone number)

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you is required for you to access the employee app.

We use the information you have given us in order to:

• Comply with the sectors employment regulations.
• Sign you up for shifts to work.
• Determine your work status.
• Pay you for your work.
• Take necessary steps in case of work incidents.

We may share this information with the necessary authorities in case of any incidents. For example, if an accident has occurred on a shift we have given you, we may be obliged to provide the police your information.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting dai@thecarbonitegroup.com.
• We have a contractual obligation.
• We have a legal obligation.

How we store your personal information

Your personal information is securely stored within our cloud-based database and associated company systems, with access restricted to authorised personnel only.

We will keep your personal information for as long as you are working for us. After your employment or engagement ends, we will retain relevant records for up to 7 years where necessary for legitimate business, legal, tax, payroll, employment, insurance, audit, compliance and regulatory purposes.

After this period, we will securely delete or anonymise your personal information unless we are required to retain it for longer by law, regulation, an ongoing investigation, dispute, claim, audit or similar legitimate reason.

Less relevant or duplicate information may be deleted earlier where it is no longer required.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact information provided at the start of the privacy notice if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at admin@thecarbonitegroup.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

• Information Commissioner's Office
• Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF

Helpline number: 0303 123 1113

ICO Website: https://www.ico.org.uk.

Children's Privacy

Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.